Delivery & Returns

DELIVERY

UK 

Standard delivery is free within the UK. All orders are sent using Royal Mail and should be delivered within 3 working days. Delivery to highlands and islands outside the UK mainland may take longer. 

  

OUTSIDE THE UK

We deliver to: the Republic of Ireland, Spain, the Netherlands, Germany, Austria, Denmark and Poland. Delivery to these countries costs £3.99. 

 

RETURNS

Items that are unused, in the original packaging, and in the same condition that you received them can be returned within 14 days.

If it's been 14 or more days since your purchase, unfortunately we can’t offer a refund. Any item not in its original condition, that's damaged or has signs of use cannot be returned and will not be refunded. 

If you'd like to return an item, please email support@genneu.co.uk with your reason for return and order number to start the returns process. You will be responsible for any shipping costs to return the item, and we can only issue refunds where the item has been received. 

We will send you an email to confirm we've received and inspected your item. If in its original condition, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

If you haven’t received a refund yet, please double check your bank account or get in touch with your credit card company  it can take a while for credits to show. If you’ve done this and have still not received your refund, please contact us at support@genneu.co.uk.